Podcast

As we near the end of another year, it's a time filled with joy and festivities that naturally lend themselves to reflection and renewal. I've managed to create a smooth transition into this season, and while it hasn't always been seamless, I've learned to cherish this time as an opportunity to reset and prepare for the year ahead. Today, I’m sharing with you my process for doing just that. 

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The end of the year is a time of celebration and joy, but as a business owner, it's important to remember that your legal responsibilities don't take a holiday. One aspect that requires careful consideration is the end of year Christmas party. In today’s episode, I'll provide you with some tips and tricks to ensure a safe and enjoyable event for everyone involved.

The most important thing to remember is that your Christmas party is still a work event. This means that you have legal responsibilities towards your employees, even if they are not being paid for attending the party, and it's essential to be mindful of this fact throughout the planning and execution of the event.

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What separates a flourishing business from a floundering one? It’s the often-overlooked systems and processes that run in the background. 

This week I sat down with Beth Bieske, from More Time To Design, to share how you can design processes that don’t just support your business, but elevate it to the next level. If you've ever felt overwhelmed by the amount of tasks your juggling, this is the episode you can't afford to miss.

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As we approach the end of another bustling year, I find myself reflecting on the ever-persistent drive we all feel to finish the year on a high note - that need to grind, achieve and finally collapse into the festive season. It’s a cycle we’re all too familiar with, yet one that Emma McQueen, my brilliant friend and business coach, and I are determined to disrupt. We chat about how we can aim to glide instead of grind as the year wraps up.

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We all know cashflow is the cornerstone for every small business. So having processes in place to reduce your risk when it comes to setting your business up for success and getting your invoices paid is more important than ever. Let me share with you three tried and tested strategies that will protect your creative business and ensure you’re getting paid on time, every time.

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So, you want to work with a business lawyer. Or at least, you think it’s something you should do. Where in the world do you start? There are so many different areas to consider when running a business, it’s understandable business owners hesitate to invest their time and money into their legals. In my opinion, getting your legal documents in order and tailored specifically for your business is non-negotiable - and should be done with a professional. So, let’s explore why you should work with a business lawyer and where to begin when you decide to take the leap.

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Do you really need website terms and conditions? 

You might have been told that these are just a “nice to have” or something you can copy from a template, but this couldn’t be further from the truth. If you have a website, which I’m guessing you do, Website Ts & Cs are non-negotiable for protecting your online space. 

They're more than just text at the bottom of your page; they're your shield as part of your core legal documents.

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Engaging independent contractors can be a fabulous way to help you serve your clients, offering flexibility and specific expertise to meet the unique needs of your business. But are you certain your contractors are truly that? Or could they be deemed as employees under the law? It's a tricky distinction with significant legal and financial implications and this is a topic that has increasingly come into the spotlight in recent years. Just because an arrangement is labelled one way doesn't necessarily mean it holds legally.

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For so many business owners, there's a lot of fear and uncertainty around the new Right to Disconnect rules on contacting their employees and the expectations around when employees should respond. But what if we could transform what seems like yet another layer of complexity into a unique opportunity for growth?

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As a business coach, every conversation with a client is an opportunity to inspire, guide and transform their professional journey.  But amidst the excitement of promising transformative results, there's a critical conversation that often gets sidelined—what promises can you genuinely make, and more importantly, which ones are you legally bound to keep?

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Have you ever made a business decision that went against your usual process, simply because you were trying to be nice? As women especially, we often feel pressure to please others and not come across as too rigid, but unfortunately, that often means that we as business owners pay the price. 

I recently faced a situation in my business just like this. I knew something needed to change in my processes to prevent it from happening again - but I couldn’t see the forest for the trees. The irony isn’t lost on me that I found myself struggling with the very thing I often preach to my clients about! However, I reached out to my friend Kate Addamo, an exceptionally talented business mentor, and her insights were invaluable.

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Have you ever agreed to work with a client despite your gut screaming “No”?

I have, and it didn’t end well.

Today I’m sharing a story that my clients have asked for again and again – my worst client experience ever.  I’m not just complaining or airing grievances, I’m talking about the impact this experience had on how I approach my business and, more importantly, how I choose my clients.

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The delivery of a premium client experience is not a set and forget process - it’s something that takes continuous work. While I’ve personally learnt a lot about the client journey throughout the years, I still ensure that I’m putting energy into refining my approach day by day. Someone who shares this ethos of putting the client front and centre is Marcus Syversten, a soul-led interior designer and dear client of mine.

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I work with a lot of creative business owners and even though my clients span numerous industries, I’ve noticed some common legal issues for coaches, creatives and consultants that leave them vulnerable. The top three problems I see are scope creep, using templated legal documents and a lack of solid processes and systems.

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Is having your clients sign your agreements electronically legal? Today, I’m diving into this topic and explaining the differences between digital and electronic signatures, when they’re okay to use and the circumstances in which they normally aren’t.

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DIY is for Bunnings, not legals. I say this regularly, and there’s good reason for that: the amount of business owners using templates in order to save money is more than a little eye-watering. So to help you avoid getting caught up in any legal disputes, I want to take you through four crucial things that templated legals often miss - as well as the potential fallout if these gaps are left unaddressed.

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Think back to when you started your business. I bet you were full of excitement, and nervousness. So maybe, like a lot of people, you looked around at successful businesses and decided to follow their lead. It makes sense, I mean if it’s working for them, it should work for you too, right? Wrong. You can never be sure what's going on behind the scenes, so copying their methods can spell big trouble for your business.

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Adrenal fatigue, poor health, burnout - three struggles that many female business owners, including myself, are all too familiar with. If you’re a woman in business, it’s likely you’ll have experienced one - or all - of these symptoms of hustle culture. The question is, why do we accept the pressure of working ourselves into the ground as the norm?

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I’m thrilled to share five key things you should know about me before we work together. 

Whether you're a new client curious about my process or someone who's followed me for a while but wants to understand more deeply, this is for you. I address some of the most frequent questions I get from clients and clarify my working style and values: 

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Today on the podcast, I’m thrilled to welcome Sofia Bernardi, a mindset and business coach known for her refreshing honesty and dedication to helping her clients. In our conversation, Sofia shares invaluable insights into her journey, the importance of mindset in business and the frequent pitfalls coaches encounter when focusing on scaling their businesses.

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