#20 How Ts & Cs work with your business processes & systems
If you’ve listened to previous episodes, you would have heard frequently talk about the importance of having your legal documents tailored to suit your business. There are a host of reasons why this is the case, and today I hone in on the importance of Terms & Conditions and how they work in conjunction with your business processes & systems.
In this episode, I discuss why Ts & Cs matter and provide some context for the practical applications in which they relate to the daily operations of your business. I talk about why having crystal clear Ts & Cs helps you navigate dispute resolution with ease, build lasting and positive client relationships and gives you peace of mind moving forward in your business.
TOPICS DISCUSSED AND WHERE TO FIND THEM:
[1:50]: How Ts & Cs refer to the document you have with your client and processes and systems refer to how you interact with your client
[2:40]: Your business operation will hinge on what your Ts & Cs say and how they help to resolve any dispute if they clearly outline your business operations
[4:50]: The way you deal with disputes is fundamental to the way you operate your business
[5:30]: How Ts & Cs need to outline payment requirements to help align expectations and be
transparent and fair
[6:40]: The systems you have in place if someone doesn’t pay are really important. Make it clear and outline it in your Ts & Cs to avoid
[8:25]: If you don’t have Ts & Cs, you’re doing both yourself and your client a disservice because you’re not in a good position to deal with a dispute
[9:20]: Business Ts & Cs are fundamental and, if done well, tie in perfectly with your business systems and processes to give you peace of mind moving forward