#31 Digital Courses - Ts & Cs and Payment Plans
Digital courses can be a fabulous way to grow your business and genuinely help your clients by providing more accessible services. We’re seeing more and more businesses providing digital courses due to the nature of what’s been happening around the world.
Before you go ahead and launch your digital course, it’s vital to have bulletproof Terms & Conditions to minimise the risk of getting yourself into a sticky situation. In this episode, I discuss how Digital Course Ts & Cs differ from your Website Ts & Cs and why they are so important for the health of your business.
I outline some of the critical aspects that your Ts & Cs should cover and how these will help you be crystal clear with what you are offering your clients. I discuss intellectual property, refunds, warranty and disclaimers, and one of the most important parts of any Tc & Cs, the dispute resolution clause.
TOPICS DISCUSSED AND WHERE TO FIND THEM:
[1:25]: Digital course Ts & Cs outline what you’re providing and not providing in your digital course, which is different from your website Ts & Cs.
[2:40]: Be specific when you’re talking about your intellectual property so that it’s very clear what your customers have access to.
[4:20]: You need to specifically lay out what your refund policy is.
[5:00]: Outline your warranty and disclaimers to make it really clear what you are promising and not promising
[6:10]: The dispute resolution clause. Clearly outline what the process is in the event that a dispute arises
[7:15]: Dealing with payment plans. Be clear around cancellation policies to ensure you have legal basis to enforce full payments.
[9:30]: Do everything you possibly can to minimise the risk of getting into a sticky situation. This is done by having properly drafted digital course Ts & Cs.