The short answer is yes. You can complain to the Australian Financial Complaints Authority (AFCA). But only about certain things, and you can only seek certain outcomes.
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The new Banking Code of Practice is not designed to make banks responsible for acting in the best interest of small business (the customer) - not by any stretch of the imagination is this going to be the case.
Running a small business can be challenging, rewarding, overwhelming, stressful and exhilarating – often all at the same time! So how do you know if you need a lawyer?
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